Refund policy

Do you want to return your Flotte because it doesn't meet your expectations, or because it doesn't fit? Don't worry, you have 14 days to return your order for an exchange or refund. Personalized items cannot be exchanged or refunded.

With simplified returns, simply fill in the exchange or returns form here.

We do our best to ensure that all our products meet the high quality standards our customers expect. However, despite the great care we take in processing your order, some products may slip through our checks and inspections. This is why, on receipt of the order, the customer is obliged to check the conformity of the Products received in fulfilment of the order at the time of delivery.

In the event of a damaged parcel, we ask you not to accept a damaged parcel (packaging with visible traces of opening and/or deterioration): it must be refused. Packages leaving our workshops are always impeccable, and must be delivered to you in this condition. If no reservations are made, we will not be able to take account of any missing items, nor will we be able to pay any compensation.

Any anomaly concerning the delivery such as :

  • missing products,

  • damaged products,

  • products not conforming to the order, must be notified to our Customer Service Department on the day of receipt, or no later than 3 days after receipt:

  • by e-mail hello@flotte.fr

  • by telephone on 01 40 28 18 19, Tuesday to Friday, 10am to 12pm and 2pm to 5pm.

  • by registered mail, by writing to the following address
    FLT Distribution E-boutique - 22 Boulevard Voltaire - 75011 Paris - France

Please include as many details as possible concerning the order and the problem encountered with the products concerned.

After this period, and except for hidden defects, no claim will be accepted by FLOTTE, the products then being deemed to be in conformity, and FLOTTE will be released from all liability.

FLOTTE reserves the right to ask the customer to return the defective product. If the aforementioned conditions are met, FLOTTE will then exchange the product, issue a credit note, reimburse the customer for the defective product(s), or reship the missing product (subject to the buyer's request being well-founded).

For all non-conforming product returns, the customer must contact us via the returns form here.

  • Returns of washed and/or worn garments, as well as damaged boxes, will be refused.

  • For all returns, please keep your shipping receipts. Make sure your return is well packaged to avoid damage to products or boxes.

Once the non-conformity has been established, FLOTTE will offer the Customer either :

  • replacement of the Product(s) at FLOTTE's expense, or

  • reimbursement of the price of the order (price of the Products), at the latest within thirty (14) days from the date of receipt of the non-conforming Product(s) by FLOTTE's customer service department.

  • Return shipping costs are at the customer's expense.

In the event of a refund, FLOTTE will reimburse the customer for all Products returned in conformity, with the exception of taxes and customs duties paid by the customer at the time of delivery. Return shipping costs are at the customer's expense and will be deducted from the final refund.

In the event of abnormal or abusive complaints, FLOTTE may refuse to service a subsequent order.